At Netflash, our primary goal is helping you

Below we have a list of answers to some commonly asked questions. Our skilled team of specialists will work with you to seek the answer to your problem if you have any troubles with this information.

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Important information about your emergency 9-1-1 service

Please Read and Retain for Your Records.

Your Home Phone comes with an emergency 9-1-1 service that is similar to the traditional 9-1-1 service of a land line, however because it connects to the internet and not the telephone line, there are some important differences and limitations to be aware of that impacts the emergency service.

IMPORTANT: Remember that the 9-1-1 emergency service will not function in the event of a power or broadband outage or if your broadband, ISP service is suspended or terminated.

9-1-1 Service

If you dial 9-1-1, then you will be automatically routed to a specialized call centre that handles emergency calls. This call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker. The call centre operator will confirm your location information and call back number and then transfer your 9-1-1 call to the emergency response centre that is nearest to your location. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again. If you are not able to speak during the 911 call, the operator will dispatch emergency response vehicles to your last registered address. If you are using your Home Phone service at a different location in Canada, the 9-1-1 service will still work, although you will need to communicate to the operator what location you are placing the 9-1-1 call from so that the emergency response vehicles can be dispatched to that address.

9-1-1 access limitations

If your Internet connection is down or your Home Phone service is not available, e.g. in the case of a power failure, then the 9-1-1 Service will NOT be available.
The Emergency 9-1-1 Service may not be available if you are calling from outside Canada.
Upon any move to a new address, or change of use of your Netflash Home Phone service, immediately advise us Email or by telephone at 1-877-638-3527 or your access to 9-1-1 Service will not work.

Please note these important tips

Make sure that you understand any 9-1-1 limitations of your Home Phone service. Also ensure that other users of the service such as family members and guests are also aware of these limitations.
Be prepared to confirm your location and call-back number with the operator who answers the 9-1-1 call since the operator may not have this information.
During the 9-1-1 call, be sure not to not hang up until told to do so, and call back if you get disconnected.
9-1-1 Service will not be available during a power outage or during an Internet outage. Therefore, it is always a good idea to have a backup power supply, such as UPS for such circumstances.

Make sure that your location information is always current in our records since the emergency operator will assume that you are at the last registered address if you are unable to speak during a 9-1-1 call.

Email Settings

Description	By default, the POP protocol downloads your mail and stores it on your computer purging it from our mail servers. This is a great option if you only access your email through a single laptop.
Type	POP3
Address	mail01.netflash.net
Port	995
Username	Your full Netflash email address (example: yourname@domain.ca)
Password	Your Netflash email password
SSL	ON

Email Client Setup

Open Outlook, and go to the File tab on the upper-left side of the window and under info, select Account Settings > Account Settings
Click the New button.
Check the manual setup or additional server types box and click Next.
Check POP or IMAP and click Next
Type in your Name: this is the name that your recipients will see in the “From” field of e-mails that you send.
Enter your FULL email address and click Next. (ex: name@netflash.net)
Under e-mail servers,
1. Select POP3 as Incoming e-mail server type.
2. Enter mail01.netflash.net as your “Incoming mail server”
3. Enter mail01.netflash.net as your “Outgoing mail server”
Enter your complete email address in the E-mail username text field and your email account password in the Password text field. Check “Remember password” if you don’t wish to type it in every time you check mail.
Click the more settings button
1. Click the outgoing server tab and check “My outgoing server requires authentication” just underneath this option, select “Use same settings as my incoming mail server”
2. Change Outgoing server (SMTP) from the default 25 to 465
3. Set “Use the following type of encrypted connection” to SSL
4. Click OK to close the window
Click Next then Finish.
You’re Done! Click Send/Receive to receive email, or New emil to compose a new message.

Press the start button and select the mail app or type mail and press enter.
If this is the first time you’re opening the apps, you’ll see the Welcome page. Follow the instructions to add an account. Otherwise: In the Mail, select Settings at the bottom left(Gear Icon) Go to Accounts > Add Account, choose Advanced Setup at the bottom of the list
Enter the Following details: Account Name: This is a friendly name for the account such as “Netflash or your email address” Your Name: this is the name that your recipients will see in the “From” field of e-mails that you send Incoming email server: mail01.netflash.net Account Type: POP3 E-Mail: Enter your FULL email address and click Next. (ex: name@netflash.net) Username: Enter your FULL email address and click Next. (ex: name@netflash.net) Password: Your email account password Outgoing (SMTP) email server: mail01.netflash.netNow check the following boxes: Outgoing requires authentication Use same username and password for sending mail Requires SSL outgoing
Click the sign in button and you’re done!

Open Mail
The first time you open Mail, it may prompt you to add an email account (if you haven’t yet done so), otherwise to add another account, choose Mail > Add Account
Select an account type of “Add Other Mail Account”
Enter the following information and click on the Create Button. Full Name: Type in your Name: this is the name that your recipients will see in the “From” field of e-mails that you send. Email Address: Enter your FULL email address. (ex: name@netflash.net) Password: Your email account password
If necessary, Mail might ask you for additional settings. Below is a full list of settings that may be required Incoming mail server settings
Account Type: Choose POP Description: This is a friendly name for the account such as “Netflash or your email address” Incoming Mail Server (POP): mail01.netflash.net User Name: Enter your FULL email address and click Next. (ex: name@netflash.net) Password: Your email account password Authentication: Choose Password Port: 110 SSL: No Outgoing mail server (SMTP) settings Outgoing mail server (SMTP): mail01.netflash.net Port: 465 SSL: Yes Authentication: Choose PasswordAfter entering the additional settings click on the Create Button and you’re ready to use Mail for OS X.

iPhone Email Setup

Overview

The process of setting up email on a iPhone is a simple one. A new email account is added and required information such as incoming/outgoing address, username and password is entered.

Process

Start by navigating to Settings from your home screen then select Mail, Contacts, Calendars.
From the Mail application menu select Add Account.
From the list of email providers select Other
Next it’s time to enter the account information starting with account type. The choices are listed along the top are IMAP or POP. After selecting the email account type continue down the screen entering in the required account information, then press Next.Name: This is the name that your recipients will see in the “From” field of e-mails that you send. Email Address: Enter your FULL email address (ex: name@netflash.net) Password: Your email account password Description: This is a friendly name for the account such as “Netflash or your email address”
Enter the additional information that is requested and press Next. Incoming/Outgoing server addresses: mail01.netflash.net Username: Enter your FULL email address (ex: name@netflash.net) Password: Your email account password
Now select Save and the email account information will be verified. By default it verifies the information with password encryption and SSL. Hit Save again to save and create the email account.

Android Email Setup

Overview

The process of setting up email on a Android is a simple one. A new email account is added and required information such as incoming/outgoing address, username and password is entered.

Process

Start by tapping the Launch button to open the list of application.
From the application list tap Email.
Next enter your email address and password then tap Next.
Select the type of account you want to setup (POP/IMAP/Exchange).
Next enter the required information for incoming and outgoing server settings then tap Next.Select the desired account options such as email checking frequency, set as default mail account, and notifications. Tap Next.
To finish enter the desired label for the account and display name for outgoing emails. Tap Done.

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At Netflash, our primary goal is helping you

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